Any questions or concerns, please contact Brooklyn CBD at contact@brooklyncbd.com or call us at (929) 390-1264

All purchases from brooklyncbd.com (except those on sales) are eligible for a full refund if returned within 15 days of purchase as long as it has not been used and in the same condition that you received it. The returned merchandise must be accompanied by original sales receipt. Items on sale, purchased at a discount of 20% or more are not eligible for a refund

If you're refunding, we will refund you through the same method you used to pay within 3-5 business days.

Any items purchased at a discount of 20% or higher is considered final sale. Final sale items cannot be returned.  

We offer a free return label. Please contact; contact@brooklyncbd.com and we'll initiate your return.

Please note, if you are returning an item, shipping costs will be adjusted to the final amount and deducted from the original order amount at the time of refund.

Please follow the steps below to go forward with a refund:

• Within 15 days of receiving the merchandise contact Brooklyn CBD by emailing: contact@brooklyncbd.com  If your exchange is within the guidelines listed above we will email you an exchange authorization within 2 business day after receiving your email. We strongly recommend you have an appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges.

• Once you have been authorized to make your exchange, send back the items you wish to exchange to the below address making sure it is post marked within 7 days of receiving the merchandise.  Please make sure to include your original receipt. We will not accept merchandise sent to us that was not post marked within 15 days of receiving the purchase.

For all returns use the address below:

Brooklyn CBD, 86 east 4th street, #25, New York, NY, 10003